Shipping policy
Thank you for shopping with CoolNest! We are committed to making sure your order reaches you as smoothly as possible. Please review our shipping information below.
Order Processing
Orders are typically processed within 1–3 business days after your order is placed.
Please note that weekends and holidays are not considered business days. During periods of high order volume, processing times may occasionally take longer.
Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information when available.
Estimated Shipping Time
After processing, orders typically arrive within 5–8 business days.
Please keep in mind that these are estimated delivery times and are not guaranteed. Delays may occasionally occur due to shipping carriers, weather conditions, holidays, high shipping volumes, or other circumstances outside of our control.
Estimated total time from order placement to delivery: approximately 6–11 business days.
Tracking Your Order
When tracking information is available, it will be sent to the email address provided during checkout.
Please allow some time for tracking information to update after your order has been shipped.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping information, please contact us as soon as possible at coolnestpets@gmail.com. We will do our best to assist you, but we cannot guarantee that an address can be changed once an order has been processed or shipped.
Delayed, Lost, or Missing Orders
If your order has not arrived within the estimated delivery timeframe, please check your tracking information first.
If you still need assistance, contact us at coolnestpets@gmail.com and we will be happy to help investigate the status of your order.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible at coolnestpets@gmail.com with your order information and photos of the item so we can evaluate the issue and make it right.
Contact Us
If you have any questions regarding shipping or your order, please contact us at:
coolnestpets@gmail.com